Please take a moment to review the Statement of Support. Installing, configuring, and troubleshooting third-party applications is outside the scope of support provided by (mt) Media Temple. In the Terminal, as with all tasks, finding files requires you know how to use a few basic commands.This article is provided as a courtesy. In the OS X GUI, you simply have to invoke a Finder search by pressing Command-F, or invoke Spotlight with Command-Space, and then use these services to search for files not only by name, but also by content.
![]() What Tool Is Used To Search For Files, Directories, Or Contacts? How To Use ANot able to send emailFirst, close Mail.app completely. Go to /Users/your_profile/Library/Mail/IMAP-account_concerned/.A new OfflineCache folder will get created.Note: This will not delete any messages. In this case, try these steps: Not Sending or Receiving emailIf your mailbox is constantly spinning and mail is not coming or going, it means IMAP is not syncing. Choose "take all accounts offline", and wait 10 seconds.Figure 1: Follow these steps to refresh your Mail application.You should begin seeing your new mail flow into your inbox. ![]() Go to Mail's preferences and in the "Accounts" section select the problematic account. When users have experimented with the prefix entry, some were able to fix the problem even though this has not been the case for others.Change the IMAP Path Prefix. Nested inboxesIn IMAP accounts, users have the option to specify their root folder for Mail accounts (also known as the "IMAP Path Prefix"), which isolates folders the mail program uses from others in the user's account on the email server. In addition, since the prefix is actually a folder path, users might try putting a forward slash "/" at the end of the prefix, which may help indicate that the path ends in a folder. For instance, with Google's Gmail, the default is to use "" as the prefix, but users might try "" or "" as well. If the problem persists, users might try changing the case of the path prefix entry. Exact email account that is experiencing the problem include two or three specific examples, if multiple accounts are affected. Additional helpWhat to submit if you need (mt) Media Temple help: Removing this file will require users to re-enter account information, but Mailbox setup and downloaded messages will all remain intact. The Mail preferences file is called "com.apple.Mail.plist" and is located in the /username/Library/Preferences/ folder. As such, users might try toggling combinations of the options to "Move deleted messages to the Trash mailbox", and "Store deleted messages on the server", which are available in the "Mailbox Behaviors" tab in the "Accounts" preferences.The IMAP prefix settings are stored in the account settings in the preferences files for Mail, and if there is a corruption in the preference files that is preventing settings changes from working correctly, then this could be why the problems reoccur for some users. This could indicate the problem lies in how the Trash folder is being dealt with. Include any bouncebacks that you receive when you try to send email, or that your contacts receive when they try to send you email. Please copy and paste the exact error. Include any error messages that you are getting from your email software. Include whether you use POP or IMAP.Example: I use Outlook (IMAP) at work, my iPhone (POP) when I'm at business meetings, and webmail when I'm on vacation. All email clients used to check mail. You will have to reset your email password afterward to regain access. Date and time email was sent, to within 15 minutes. Describe what you do that triggers the problem.Example: I get a popup error when I try to send an email or, when I first connect to my inbox, it takes 10 minutes to load.If you are trying to investigate a specific email, please also include the following: Does the problem happen all the time, or intermittently? Does it happen at a specific time? Dual boot for mac and windowsHeader information from the original email (may be located in your Sent folder).
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